Privacy Policy

01Who we are

SafeDubaiDriver ("we", "us", "our") provides safe-driver, chauffeur, airport transfer and guided tour services across Dubai, Abu Dhabi, Sharjah and the wider United Arab Emirates. This policy covers the website at safedubaidriver.com and every booking made through it, by phone, or over WhatsApp.

We are the controller of the personal information described here, which means we decide why and how it is used.

02What information we collect

We only ask for what we need to get a driver to you. When you complete a booking, you give us:

• Contact details — your name, phone or WhatsApp number, and email address if you choose to provide one.
• Trip details — the service you selected, date and time, pickup location, destination, emirate and number of passengers.
• Anything you add yourself — notes for the driver, such as a flight number, vehicle model or special request.

We may also record basic technical information your browser sends automatically, such as device type and approximate region, to keep the site working properly.

03How we use your information

Your information is used to deliver the service you asked for, and for little else:

• To confirm your booking and assign a suitable driver.
• To contact you about that booking — confirmations, arrival updates and changes.
• To let your driver reach you and find the pickup point.
• To handle billing, receipts and any dispute or insurance claim relating to a trip.
• To meet our legal, licensing and tax obligations in the UAE.

We do not sell your personal information, and we do not share it with advertisers. We will only send you marketing messages if you have clearly opted in, and every such message includes a way to stop them.

04WhatsApp and messaging

Our booking form prepares a message containing your booking details and opens it in WhatsApp on your own device. Nothing is sent until you press send, and you can edit or delete any part of the message first.

Once sent, that conversation is delivered through WhatsApp and is also governed by the privacy policy of WhatsApp and its parent company. We use the number you contact us from to reply and to coordinate your trip.

05Who we share it with

We share the minimum necessary, and only with:

• The driver assigned to your trip — your name, contact number, pickup and destination.
• Service providers who help us operate, such as our website host and messaging platforms, and only to the extent they need it.
• Insurers or legal advisers, if there is an incident, claim or dispute connected to a trip.
• Authorities, where we are required to by UAE law or a valid legal request.

06How long we keep it

Booking records are kept for as long as we need them to run the service and to satisfy UAE accounting, tax and licensing requirements — typically several years after your last trip. Enquiries that never become bookings are kept for a much shorter period. When information is no longer needed, we delete it or render it anonymous.

07Keeping your information secure

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, and we limit access to staff and drivers who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we take any incident seriously and will notify you and the relevant authority where the law requires it.

08Cookies and analytics

This website is deliberately lightweight. It does not set advertising or tracking cookies, and it does not build a profile of you across other websites. Your theme preference (light or dark) is the kind of setting that stays on your own device.

If we later add analytics to understand which pages are useful, we will update this section first and describe exactly what is measured.

09Your rights

Subject to UAE data protection law, you may ask us to:

• Tell you what personal information we hold about you, and give you a copy.
• Correct anything that is inaccurate or out of date.
• Delete information we no longer have a valid reason to keep.
• Stop using your details for marketing, at any time.
• Restrict or object to a particular use of your information.

Write to us using the details below and we will respond within a reasonable period. We may need to verify your identity before acting, to make sure we are not disclosing your information to someone else.

10Children

Our services are booked by adults. We do not knowingly collect personal information directly from anyone under 18. Children of course travel with us as passengers — in that case their details are provided by the booking adult, and we use them only to plan the trip safely, including arranging a child seat where requested.

11Changes to this policy

If we change how we handle personal information, we will post the revised policy on this page and update the date shown at the top. Where a change is significant, we will make a clearer announcement. Continuing to use our services after an update means you accept the revised policy.

12Contact us

Questions about this policy, or want to exercise any of the rights above? Reach us directly: